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The Australian Banking Association has asked for submissions on new industry guidelines regarding vulnerability. The new guideline will outline ABA members’ commitment to ensuring customers can access appropriate banking products and services, which are suitable and fair for their circumstance.
WIRE provided a submission building on our work from the Women and Money Project and Dr Nilmini Fernando’s research, “When is the right time talk about money? Financial Teachable moments for women affected by family violence”. Our submission focused on the diversity of women who require the services of hardships teams and extra support when accessing banking institutions.
In our submission we call for: