ACCESS
WIRE is committed to providing our services to all women, non-binary and gender diverse people across Victoria. As part of that commitment, we provide a variety of options and pathways for people with additional access requirements.
Communication Access
Support is available via email or chat online (there is also a chat button on the floating bar at the bottom of every webpage). These text options may be suitable for hearing/speech-impaired women, non-binary and gender diverse people, including people with autism or social anxiety. Email is typically responded to within two working days.
Interpreters are available on our phone line — call 1300 134 130 and ask for an interpreter in your language. We will arrange for a third-party interpreter to join the call.
Our website aims to comply with WCAG 2.0 guidelines.
Physical access at the Support Centre
Face-to-face supports are available at Support Centre with no appointment from 9am-5pm, depending on availability. We are located at Level 1, accessible by stairs or elevator. The Bourke St entrance has two steps, and the hallway has automated doors. Wheelchair access is available from Godfrey Street. Support animals, advocates and support workers are welcome.
The front door to our walk-in centre on Level 1 is old and heavy, so please ring the doorbell for assistance and a warm welcome.
Accessible entrance is below the “Big Issue” sign. It has an automatically opening door. You can activate the door by pressing the green button. The door leads to a ramp, at the end of the ramp, turn left. You will pass the acessible public toilets, and then arrive at the elevator in the main lobby.
Wire is located at Level 1.
