WIRE is committed to providing our services to all women, non-binary and gender diverse people across Victoria. As part of that commitment, we provide a variety of options and pathways for people with additional access requirements.

Communication access

Support is available via email or chat online (there is also a chat button on the floating bar at the bottom of every webpage). These text options may be suitable for hearing/speech-impaired women, non-binary and gender diverse people, including people with autism or social anxiety. Email is typically responded to within two working days.

Interpreters are available on our phone line — call 1300 134 130 and ask for an interpreter in your language. We will arrange for a third-party interpreter to join the call.

Our website aims to comply with WCAG 2.0 guidelines.

Rural/regional access

Support is available by phone (1300 134 130), email or chat online.

Most of our information booklets have now been converted into web pages for easy access. We also livestream and upload recordings of information seminars when it’s appropriate.

Physical access at the Support Centre

Face-to-face supports are available at Support Centre with no appointment from 9am-5pm, depending on availability. We are located at Level 1, accessible by stairs or elevator. The Bourke St entrance has two steps, and the hallway has automated doors. Wheelchair access is available from Godfrey Street. Support animals, advocates and support workers are welcome.

The front door to our walk-in centre on Level 1 is old and heavy, so please ring the doorbell for assistance and a warm welcome.

Photograph of neo-gothic building facade of 'Donkey Wheel House' Building. It is situated behind a tram stop, on the corner of Bourke Street and a smaller side street, Godfrey Street. test on the image reads "Wire is located at level 1, Donkey Wheel Houwse Building, 673 Bourke Street. Main entrance via Bourke St. Accessible entrance via Godfrey Street.

A door in a brick wall below a red and white 'the big issue' sign.

There is no step between the bluestone pavement and the hallway at the accessible entrance on Godfrey Street, however the old bluestone flagstone is worn with wear.

Accessible entrance is below the “Big Issue” sign. It has an automatically opening door. You can activate the door by pressing the green button. The door leads to a ramp, at the end of the ramp, turn left. You will pass the acessible public toilets, and then arrive at the elevator in the main lobby.

Photograph of the Donkey Whell house Building's lift and staircase from the ground level lobby.

The elevator’s door is 70cm wide at its narrowest point.

Photograph of Wire's front door. Two narrow wooden doors with a handle in the middle. There is a door bell to the right. The floor is Victorian era mosaic tiles.

The front door 1 is old and heavy, so please ring the doorbell for assistance and a warm welcome.

Wire is located at Level 1.

Other access

If you have an additional access query, please phone: (03) 8326 7100 or email: support@wire.org.au.

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