ACCESS
WIRE is committed to providing our services to all women, non-binary and gender diverse people across Victoria. As part of that commitment, we provide a variety of options and pathways for people with additional access requirements.
Communication Access
Support is available via email or chat online (there is also a chat button on the floating bar at the bottom of every webpage). These text options may be suitable for hearing/speech-impaired women, non-binary and gender diverse people, including people with autism or social anxiety. Email is typically responded to within two working days.
Interpreters are available on our phone line — call 1300 134 130 and ask for an interpreter in your language. We will arrange for a third-party interpreter to join the call.
Our website aims to comply with WCAG 2.0 guidelines.
Physical access at the Support Centre
Face-to-face supports are available at Support Centre from 9am-5pm, depending on availability. We are located at Level 5, 255 Bourke Street, with access via elevator.
The Bourke St entrance has two steps, and a ramp leading to glass automated doors.
Support animals, advocates and support workers are welcome.
The front door to our walk-in centre on Level 5. Please ring the doorbell for assistance and a one of our staff will greet you with a warm welcome.
The foyer (see photo above) is located on the ground floor. This is where you enter the elevator and choose ‘5’ to reach WIRE’s floor.
Once you exit the elevator on level 5, you will be directly opposite the WIRE front door. (see above).
Ring the doorbell and someone will meet you.