WIRE is committed to providing our services to all women, non-binary and gender diverse people across Victoria. As part of that commitment, we provide a variety of options and pathways for people with additional access requirements.

Physical access at the Walk-In Centre

Face-to-face supports are available at the Walk-In Centre with no appointment from 9.30am–12.30pm and 1.30pm–4.30pm, depending on availability. We are located at Level 1, accessible by stairs or elevator. The Bourke St entrance has two steps, and the hallway has automated doors. Wheelchair access is available from Godfrey Street. Support animals, advocates and support workers are welcome.

The front door to our walk-in centre on Level 1 is old and heavy, so please ring the doorbell for assistance and a warm welcome.

Front of the WIRE office

Communication access

Support is available via email or chat online (there is also a chat button on the floating bar at the bottom of every webpage). These text options may be suitable for hearing/speech-impaired women, non-binary and gender diverse people, including people with autism or social anxiety. Email is typically responded to within two working days.

Interpreters are available on our phone line — call 1300 134 130 and ask for an interpreter in your language. We will arrange for a third-party interpreter to join the call.

Our website aims to comply with WCAG 2.0 guidelines.

Rural/regional access

Support is available by phone (1300 134 130), email or chat online.

Most of our information booklets have now been converted into web pages for easy access. We also livestream and upload recordings of information seminars when it’s appropriate.

Other access

If you have an additional access query, please phone: (03) 8326 7100 or email: support@wire.org.au.

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