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Professional development and training

WIRE is renowned for its professional development training, seminars, researchers, subject experts and advocacy.

Our training is a product of WIRE’s collective expertise, extensive research and practical experience in understanding and supporting women, non-binary and gender diverse people. We bring together the theoretical and the practical, so participants of can use what they’ve learnt in the real world.

We design and deliver tailored in-house training on a wide range of topics to meet your organisational needs, including:

  • Dealing with difficult calls
  • Understanding and responding to family violence
  • Financial abuse in the context of family violence

DEALING WITH DIFFICULT CALLS

This workshop is created for people who want to develop their skills and knowledge in responding to difficult/challenging phone calls – including responding to callers who present in a state of crisis, anger, distress or have difficulty communicating.

A must-attend workshop for phone-based workers including phone intake and response, reception and call centre staff who are the first point of contact for service users and customers across all external facing industries.

Given the way COVID-19 has changed the way lots of us work, this workshop is beneficial for all workings who are likely to have challenging interactions over the phone.

Content covered:

  • What creates a challenging call
  • How to respond to crisis
  • How to develop rapport with clients
  • Establishing boundaries and managing callers’ expectations
  • Tips for working with angry, frustrated, distressed, discriminatory and repeat callers
  • Wrapping up calls professionally
  • Caring for yourself during and after a challenging call

DURATION:

Online: 2.5 hours interactive training on ZOOM platform

Face-to-face: 3.5 hours interactive training

Click here to download more information about the course.

UNDERSTANDING AND RESPONDING TO FAMILY VIOLENCE

Learn from WIRE experts about understanding and responding to family violence in this interactive and renowned training. This specialised course will give you and your team the skills and knowledge to understand, recognise and respond to family violence. Upon completion, you will be well-equipped to support staff and clients who are experiencing family violence, and you’ll know how to refer them to the appropriate support services.

IS THIS TRAINING FOR ME?

This is essential professional training for frontline workers, managers and business leaders in all industry sectors who want to expand their knowledge and skills in understanding, recognising and responding to family violence.

LEARNING OUTCOMES:

  • An intersectional perspective of family violence
  • The root causes of family violence
  • Who experiences family violence in Australia?
  • Who perpetrates family violence?
  • What are the barriers faced by victim-survivors who leave a family violence situation?
  • What are the short and long-term impacts of family violence?
  • Why is family violence a workplace issue?
  • Responding to disclosures of family violence
  • What you can do to be a part of the change

DURATION:

Online: 2 x 2.5 hour deliveries spread over two half-day sessions

Face-to-face: A 6.5 hour interactive training

Click here to download more information about the course.

FINANCIAL ABUSE IN THE CONTEXT OF FAMILY VIOLENCE

WIRE are experts in understanding financial abuse and this highly regarded training will provide you with a deep understanding in recognising and responding to financial abuse. By raising awareness of financial abuse, this training will give you and your team the opportunity to consider how you can contribute to the economic safety of victim-survivors.

IS THIS TRAINING FOR ME?

This training is for professionals including people from local authorities, financial institutes, money/debt advice services, the insurance industry, the real estate and housing sector, customer support and the community sector.

DURATION:

Online: 6.5 hours spread over two half-day sessions

Face-to-face: A 6.5 hour day interactive training

Click here to download more information about the course.

WIRE TRAINING OVERVIEW

WIRE COURSE FORMAT 

We deliver all of our courses in both online and face-to-face formats. Our Online training is an interactive and collaborative e-learning experience facilitated by two expert trainers. The session  includes group discussion and exercises in online break-out groups.

WHY TRAIN WITH WIRE?

WIRE is a recognised leading expert in women’s financial wellbeing and financial abuse. Our courses are based on collective experience, research and evidence-informed training principles, bringing together the theoretical and the practical to create a safe and transformative learning space.

WHO HAVE WE WORKED WITH?

WIRE has consulted and trained professional staff in Victorian organisations for over 12 years. We’ve trained thousands of professionals from a range of different sectors: from customer support staff at banks and telecommunications services, to Family Violence champions in the community sector. We’ve delivered training for National Australia Bank, Australian Services Union, Aussie Broadband, Alfred Health and Victorian Legal Aid.

WIRE TAILORED TRAINING

We offer specially-designed training on financial abuse, dealing with difficult calls and understanding family violence. We can also tailor course outlines to meet the specific needs of your organisation. For any queries or requests, please contact Mia McDonald consultancyservices@wire.org.au or telephone: 0405 343 628.

Access requirements

If you have access requirements for any training sessions please let us know – contact Training Manager, Mia McDonald at consultancyservices@wire.org.au

Upcoming Events for Professionals

Questions?

To discuss if this training is suitable for you or your staff, contact Social Enterprise and Training Manager Mia McDonald at consultancyservices@wire.org.au, or complete the form below.

In-house training advantages

Cost effective and efficient use of resources:

Competing demands on staff time and limited professional development budgets mean in-house training is an effective and efficient way to provide professional development to staff. Reduced or no travel time for your staff means that you can provide valuable training without removing them from their day-to-day work for longer than they have to be.

Content tailored to meet your needs:

How often have you heard people say the training was good but not that relevant? Tailored in-house training enables you to target the specific training needs of your staff.

Team building:

Busy and demanding work schedules often lead to staff missing out on building relationships with colleagues and working as a team. In-house training enables staff to engage in mutual problem-solving, learning together and sharing wisdom.

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Partners, funders & supporters

We're grateful to our partners and project funders, program supporters and partners, and other sponsors for their continuing support of our work with women, nonbinary and gender diverse people in Victoria.

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