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Find support

People contact WIRE for all sorts of reasons. If your issue is urgent, please dial 000 right now. If not, one of the support options below might be helpful.

Phone us

Our phone support service is open from 9am to 5pm Monday to Friday. Our trained phone support workers can talk to you about any issue.

Chat online

Our online support staff are skilled with identifying issues and offering online support. This option is ideal for anyone who needs an anonymous chat option or is uncomfortable with phones.

Drop in — currently unavailable

Our Information Centre at 372 Spencer St, West Melbourne is currently closed due to health advice. Please contact us using the form below or call 1300 134 130 for support.

  • If you need counselling support right away, please call 1300 134 130 weekdays between 9am and 5pm or contact us on webchat. If it is outside of those hours and you would like us to contact you via email on the next business day, please complete this form

  • This is optional BUT please note that if you don't give us either a mobile phone number or email address, we can't contact you back.

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