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For long-term housing (such as public housing or private rental), you need to connect with your local housing Independent Access Point. Besides helping you solve your immediate housing problems, they provide critical support when you are working out your long-term housing arrangements, whether you are applying for private rental or public housing.
Access points are entry points to the homeless system and connect you with a Transitional Housing Manager (THM).
Specifically, in terms of longer-term housing options, a THM can help you to:
The reality with THMs
High demand and long waiting lists mean that many people who are eligible still don’t get accommodation.
How does a THM service work?
Transitional housing is managed by the community sector and accessed through a transitional housing manager (THM). These are run by non-profit and government-funded organisations, providing specialist homelessness support services across Victoria.
Each region has Access Points that usually only work with people who currently live in, or whose last permanent address was in, that region. That means that your local Access Point can allocate transitional housing and refer you to a THM worker only in your local area.
CONTACTING A LOCAL THM
‘Opening Doors’ is the name of the framework for Victoria’s housing support system. Open Doors Access Points are the designated entry points to access a THM. They work with people who are either currently living in their designated area or whose last permanent address was in that area. To get help to contact your local Access Point:
PRACTICAL TIPS CHECKLIST
Like almost everything to do with housing services, getting information and help can be incredibly time-consuming, frustrating and confusing. Here are some simple things you can do to make the experience less stressful:.
High priority is given to people experiencing long-term or recurring homelessness. The demand for crisis housing is greater than what is available in Victoria. Unfortunately, there is no guarantee of immediate access to crisis housing, even if you meet eligibility criteria.
Documents and Appointments
A THM will need to see some important documents at your first appointment. Remember to take your Healthcare Card, at least two other forms of identification, and copies of any other documents that support your situation. These may include:
Claiming your Centrelink payments when you are homeless
It’s important to maintain your Centrelink payments. If you are homeless or at risk of homelessness, you can ask to speak to a Centrelink Community Engagement Officer (CCEO). These officers provide services to people of all ages who are homeless or at risk of becoming homeless. They can help you to understand, claim and maintain your income support payments. To contact a CCEO, ask at your nearest community access point or mobile centre
Content updated July 2023
To find out more about your housing options or your local THM, you can contact WIRE at any time between 9am and 5pm Monday to Friday.