About this tool
This tool is from a resource called ‘Lens on, hands on: An Intersectional Guide to Financial Capability Program Development,’ created by Good Shepherd Australia & New Zealand, WIRE and Women with Disabilities Victoria, as part of the Women’s Financial Capabilities Project. This content in this resource was led by a co-design process which engaged First Nations women, women from migrant, refugee, and asylum seeker backgrounds and women with disabilities.
Before you begin: 3 general rules
- Everyone is different even if we share similarities. Get to know your target audience.
- Asking is better than assuming. People know what they need
- Understanding what a person needs is an ongoing conversation and starts with respect.
Ten ways to think about accessibility & inclusion
1. Attitudes and assumptions
- What preconceptions and assumptions do you have to guard against?
- How will you reframe ableist narratives or myths about culture?
2. Communication accessibility
- Do you need Plain English or Easy English?
- Is there a glossary of key terms?
- Do you need audio or visual prompts or a translator?
- Do you know what accessible communication format is needed?
3. Physical accessibility
- Do your participants have physical accessibility needs? Are the bathrooms accessible and gender neutral?
- Is the lighting suitable for vision impaired people?
- Is there a break room or resting space?
- Is there clear information about transport and parking?
4. Digital access
- Do your participants need good internet connection?
- Are they comfortable with online technology?
- Who may be included or excluded if the program is digital only?
- Are you recording online sessions? ◊ Do you need a quick exit button for web pages?
5. Cultural safety and sensitivity
- Is the space safe for people to talk about money?
- How will you respect cultural norms that are not your own?
- Who is facilitating? How will you make the session relatable?
- Do you have strategies for discriminatory or disrespectful behaviour?
- Do you know about person first or inclusive language?
- Are you matching the spoken and body language of your participants?
- Are you able to explain financial jargon in everyday words?
- Are you flexible when working with co–design participants or consultants?
- Are you giving time to read, time to speak, time to process, time to translate, time to trust and time for feedback?
8. Learning styles and topics
- Are you using adult learning principles?
- Do you know what participants are interested in knowing more about?
- Have you explored all learning styles?
- How will you make it fun? Less scary? Or not boring?
9. Different life stages and circumstances
- How will you value different money stories and experiences?
- What specialist approaches do you need?
- How will you safely respond to financial abuse or family violence disclosures?
10. Power imbalances
- What power differentials in the room do you have to look out for?
- How can you take an “I am not the expert” approach?
- How will you respect and work with the experience people have?