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Code of conduct and complaints

Code of conduct

At WIRE all service users, volunteers, and staff are treated with respect and dignity. At WIRE:

  • Everyone is treated with dignity and respect
  • Discrimination of any type is not tolerated
  • WIRE is a drug and alcohol free zone
  • Abusive, threatening or violent behaviour will not tolerated

Attending any programs at WIRE or using WIRE services means you agree to abide by this Code of Conduct.

Breaches of the code of conduct

A person that is violent, abusive, threatening or discriminatory will have their behaviour named and a WIRE staff member will ask the person to stop the behaviour. If the behaviour does not stop the person will be asked to leave WIRE.

Complaints process

WIRE strives to provide high quality services to women at all times but from time to time people may not be happy with the service they have received. In these cases WIRE understands that people may wish to make a complaint.

What you need to know

  • WIRE will not discriminate against anyone for making a complaint.
  • You can choose to be supported by an advocate or person of your choice at any time.
  • You can make a complaint by email, letter, phone or in person.
  • WIRE will respond to your complaint within 10 working days.
  • If WIRE is unable to respond in 10 working days WIRE will notify and let you know the soonest possible date we can respond.
  • You can make a complaint to a Women’s Information Centre staff member or to the WIRE CEO.

Complaints contact information

Women’s Information Centre (WIC) staff: (03) 9348 9416 Option 2, WIC front desk or email

CEO: Julie Kun (03) 9348 9416 Option 8 or email.

Become a member

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