Dealing with Difficult Calls (online PD)
A must-attend workshop for phone-based workers including phone intake and ...
Our specialised phone line support training, which covers crisis management, is for professionals who want to develop their skills in how to deal with difficult calls. This includes dealing with aggressive customers and responding to callers who have difficulty communicating.
It’s for anyone who’s dealing with difficult interactions in their job, including phone-based workers, including phone intake and response, reception staff, call centre and customer service workers, social workers and any professionals who are the first point of contact for service users and customers.
Online: 3 hours interactive training on ZOOM platform
Face-to-face: 3.5 hours interactive training
To learn more about our dealing with difficult calls training, including call centre training and social worker training programs, please contact Training Manager Mia McDonald at email@example.com for more information.
We're grateful to our partners and project funders, program supporters and partners, and other sponsors for their continuing support of our work with women, non-binary and gender diverse people in Victoria.