Professional Development Training

Trauma-informed and evidence-based training with a focus on practical skills and tools to increase confidence and knowledge.

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OUR TRAINING

WIRE’s training and consulting is the unique product of collective expertise and practice experience developed over the organisation’s history.

Our training is evidence-based and informed by the support we provide to women and gender diverse people accessing WIRE’s free support and information centre.

WIRE’s suite of training programs builds the capability of individuals and organisations to feel more knowledgeable, equipped and confident to respond to:

– Navigating Complex Conversations (formerly Dealing With Difficult Calls)
– Family Violence

WHY CHOOSE WIRE?

WIRE’s trainers are skilled educators and community sector workers who bring a wealth of knowledge, expertise, professional and lived experience. Our team understands that everyone’s learning needs and goals are different, and are skilled at tailoring training to ensure that it is relevant and impactful.

Intersectional lens

Trauma-informed

Strengths-based approach

Self & collective care focus

Engaging & interactive training

Practical skills application

Empathy & compassionate boundaries

Tailored to your context*

TRAINING OPTIONS

Understanding and Responding to Family Violence Training

Upskill and support your staff to identify and respond appropriately to family violence. The training includes effective referrals and self-care strategies.

Navigating Complex Conversations Training

Supports staff to upskill and feel more confident when responding to challenging calls and interactions. (Formerly Dealing with Difficult Calls)

Family Violence and Financial Abuse Training

Strengthen your organisation’s ability to recognise and respond to financial abuse. This session provides practical strategies, key insights, and real‑world case studies.

To discuss if WIRE’s professional development training is suitable for your organisation or team, please reach out to consultancyservices@wire.org.au

WIRE HAS WORKED WITH:

"WIRE has been instrumental in educating ANZ employees of the importance in helping people experiencing family violence retain control of their economic futures."

"Before the training with WIRE, handling difficult phone calls felt overwhelming. Staff often struggled to de-escalate tense conversations and stay composed under pressure. But the techniques and real-world scenarios provided in WIRE’s training gave us the tools and confidence we needed. We have learned how to stay calm, control the direction of the call, and truly listen without getting defensive. Since completing the program, I’ve noticed a significant improvement in my staff on how they manage tough conversations. WIRE’s training was a game-changer for us."

"WIRE provided training for all customer facing staff and intensive training to a specialist team at AIA. The training was eye opening and impactful for many, but delivered with consideration, sensitivity, and empathy. Importantly, staff gained further insight into how to strengthen the support they provide to our customers in a considerate and practical manner when it comes to family and domestic violence related matters. Helping to solve for family and domestic violence is everyone’s responsibility, and we are grateful for the privilege of working with WIRE in supporting victim survivors."