Dealing With Difficult Calls
3.5 hour PD workshop | 10.00am – 1.30pm | Cost: $99 (incl. GST) | WIRE 372 Spencer St, West Melbourne
Workshop dates for 2017: May 31, July 19, Aug 9, Nov 29.
A must-attend workshop for phone-based workers that are the first point of contact for service users and customers.
In this 3-hour workshop you’ll learn to:
- Set boundaries with callers
- Use strategies to help you deal with challenging callers
- End calls professionally
- Collect information you need from callers
- Understand and manage the stress you may feel after taking a challenging call.
Download WIRE PD Workshops 2017 Flyer
For workshop details or enquiries about in-house training, call Libby Jamieson (03) 9348 9416 (#4) or email firstname.lastname@example.org
For phone bookings or billing enquiries, call Kate Whiting (03) 9348 9416 (#6) or email email@example.com