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Professional Development Workshops 2017

Dealing With Difficult Calls

3.5 hour PD workshop | 10.00am – 1.30pm | Cost: $99 (incl. GST) |  WIRE 372 Spencer St, West Melbourne

Bookings through Eventbrite

Workshop dates for 2017: May 31, July 19, Aug 9, Nov 29.

A must-attend workshop for phone-based workers that are the first point of contact for service users and customers.

In this 3-hour workshop you’ll learn to:

  • Set boundaries with callers
  • Use strategies to help you deal with challenging callers
  • End calls professionally
  • Collect information you need from callers
  • Understand and manage the stress you may  feel after taking  a challenging call.

Download WIRE PD Workshops 2017 Flyer

For workshop details or enquiries about in-house training, call Libby Jamieson (03) 9348 9416 (#4) or email

For phone bookings or billing enquiries, call Kate Whiting (03) 9348 9416 (#6) or email

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