We are extending our hours!

Support via Telephone (1300 134 130), Chat (www.wire.org.au) and Zoom will be available from 9am-7pm on Mondays and Tuesdays.

We hear you! We’ve received feedback from the community that you need us to be available later in the day – so we’re trialing extended hours in July and August.


Monday: 9am – 7pm | NEW! (2 month trial)
Tuesday: 9am – 7pm | NEW! (2 month trial)
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm

Phone: Call 1300 134 130


Zoom support is available by appointment only. You can make a booking online at calendly.com/wirevictoria, by calling (03) 8326 7100, or by email support@wire.org.au.


The Walk In Centre at Level 1, 673 Bourke Street will continue to open Monday, Tuesday and Friday, 9.30am – 12.30pm and 1.30pm – 4.30pm.

On Wednesdays and Thursdays, the walk-in centre will be closed during the extended hours trial.

Face to Face support

We offer free support sessions in person at the Walk In Centre.

Available Monday – Friday between 9.30am and 4.30pm by appointment only.

To book your face-to-face support, call (03) 8326 7100 or email support@wire.org.au


Please note printing facilities are no longer available at the Walk-in Centre. You might like to speak to staff about alternative printing options in your area.

As a Victorian service WIRE is only able to provide information about Victorian based services. Please let the support worker know if you are based outside of Victoria.


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