In financial services, every call is an opportunity to build trust, provide clarity, and support customers through situations that may be stressful, confusing, or emotionally charged. This three-hour online workshop is interactive and based on WiRE’s evidence-informed approach. It is designed to strengthen confidence and capability when handling challenging calls.
Staff will learn how to:
- Communicate with respect and professionalism, even in high-pressure situations
- Be appropriately assertive while remaining customer-focused
- Set and maintain clear boundaries when required
- Wrap up calls professionally where appropriate
- Refine active listening skills and empathetic responses
- Maintain a high standard of service across every interaction
Audience: Banking, Insurance, Superannuation, Accounting, Tax
This session is delivered online. It will be capped at 25 participants and will be interactive. You will do small group activities in breakout rooms.
Fill in the form to register your expression of interest:
For queries about this training or how we can tailor this course to suit your organisation please contact us at consultancyservices@wire.org.au
*Please note, this is an expression of interest for this training package. This is not a registration.
We will get back to you with prospective times once enough expressions of interest have been received.