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WIRE September 15 10:00am – 12:00pm

Dealing with Difficult Calls (online PD)

A must-attend workshop for phone-based workers including phone intake and response, reception and call centre staff in NFPs, and community and health organisations who are the first point of contact for service users and customers.


You will learn:

This session will be capped at 20 participants and will be interactive. You will do small group activities in breakout rooms.

For workshop details or enquiries about in-house training, call Administration on (03) 8326 7101 and leave a message.

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