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WIRE Various dates, 9:30 am – 1:00 pm

Dealing with Difficult Calls

A must-attend workshop for phone-based workers, including phone intake and response, reception and call centre staff who are the first point of contact for service users and customers.


You will learn:

Dates for 2020 are now open! Please contact jbrown@wire.org.au if you have any queries.

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