Online January 21 9:30am – 12:00pm

Dealing with Difficult Calls (online PD)

A must-attend online workshop for phone-based workers including phone intake and response, reception and call centre staff in NFPs, and community and health organisations who are the first point of contact for service users and customers.

You will learn:

This session will be capped at 20 participants and will be interactive. You will do small group activities in breakout rooms. This PD is $99 + GST.

For queries about this training please contact Julie Kun at jkun@wire.org.au or 0432 821 430

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