Protect yourself online. Learn how to hide your browsing history. × Quick exit (ESC)

Dealing with Difficult Calls 2018

A must-attend workshop for phone-based workers

WIRE phone room 1987

A must-attend workshop for phone-based workers that are the first point of contact for service users and customers.

In this 3.5 hour workshop you’ll learn to:

  • Set boundaries with callers  
  • Use strategies to help you deal with challenging callers
  • End calls professionally
  • Collect information you need from callers
  • Understand and manage the stress you may feel after taking a challenging call. 

2018 Dates:

  • Wednesday 14 February
  • Wednesday 30 May
  • Wednesday 13 June
  • Wednesday 8 August
  • Wednesday 28 November

Time: 10:00am – 1:30pm

Venue: WIRE 372 Spencer St, West Melbourne

Cost:  $99 (incl. GST) 

Online Bookings: https://difficultcalls.eventbrite.com.au

For workshop details or enquiries about in-house training, call Libby Jamieson (03) 8326 7104 or email training@wire.org.au 

For phone bookings or billing enquiries, call Kate Whiting (03) 8326 7106 or email finance@wire.org.au

Become a member

Join a growing community of passionate women who share the same vision for gender equality.

Join now