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Dealing with Difficult Calls 2019

A must-attend workshop for phone-based workers

WIRE phone room 1987

A must-attend workshop for phone-based workers that are the first point of contact for service users and customers.

In this 3.5 hour workshop you’ll learn to:

  • Set boundaries with callers  
  • Use strategies to help you deal with challenging callers
  • End calls professionally
  • Collect information you need from callers
  • Understand and manage the stress you may feel after taking a challenging call. 

2019 Dates:

  • Monday 18 March
  • Friday 14 June
  • Friday 5 August
  • Monday 25 November

Time: 9.30am – 1:00pm

Venue: WIRE 372 Spencer St, West Melbourne

Cost:  $110 (incl. GST) 

Online bookings can be made via Eventbrite 

For workshop details or enquiries about in-house training email: 

For phone bookings or billing enquiries, call Kate Whiting (03) 8326 7106 or email:

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