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A public service announcement about COVID-19 & WIRE

Dear WIRE Community,

COVID-19 restrictions are easing in Victoria! This means there will be changes to the way we deliver our services over the coming months. We are continuing to follow government health advice and will share information on our changing services on this web page, our Facebook page and in our newsletter.

Our Walk-In Centre is re-opening in a limited capacity, but you must book and spaces are limited

We are excited to announce that we will re-open our Walk-In Centre in a limited capacity on the 27th of January 2021.

Access to public computers and printing

Visitors to our Walk-In Centre will be able to use our public computers and access printing. You must book to visit our Walk-In Centre. You can book by calling 8326 7100, between 9.30am-12.30pm & 1.30pm-4.30pm, Monday-Friday.

Other services

We will not be offering face-to-face support, or face-to-face access to our programs or clinics, but keep in touch for information about changes to these services over the coming months.

COVID Safety in our Walk-In Centre

What we are doing

WIRE is following the government’s health guidelines and cleaning our Walk-In Centre daily.

What you need to do

When you enter our Walk-In Centre you will be asked to sanitise your hands and record your name and contact information. We will not use your contact details for any other reason than providing them to contact tracers, if needed. They will be kept in a locked file and shredded after 2 months.

You will also need to wear a mask inside.

If you have any symptoms or are feeling unwell please do not come to our Walk-In Centre. Get tested and isolate immediately.

What to do if you need support

WIRE staff are available to provide support, information and referrals by phone, email and text chat.  You can email us at support@wire.org.au or by phone via our Telephone Support Line on 1300 134 130. Text chat is available below from 9.30am to 4.30pm — click the Chat text or the speech bubble when it appears.

What to do if you have already visited WIRE and later get diagnosed or discover you have been in contact with someone who has been diagnosed with COVID-19

In the event that you, or someone you have had contact with, are diagnosed with COVID-19 and you have visited WIRE in the past 14 days, please let us know so we can take appropriate measures. Call our Walk-In Centre on 8326 7100 to inform us.

Concerned that you may have the COVID-19 virus?

Please use this flow chart to determine if you need to seek medical advice or to exclude yourself from public spaces such as WIRE: COVID-19-Self-assessment-for-risk.

You can also call the COVID-19 Hotline on 1800 020 080  for information. This hotline is available 24 hours a day, seven days a week.

Keeping yourself and others safe

  • Stay at home and get tested if you have symptoms of coronavirus (COVID-19), however mild.
  • Practise good hygiene – wash your hands and cough and sneeze into a tissue or your elbow.
  • Keep your distance – stay 1.5 metres away from people where you can.
  • Wear a face mask when required.

Find out more on the DHHS website.

The best way find factual, up-to-date information is via the Department of Health’s website and their daily health alerts. See https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert.

Your help in keeping everyone safe & healthy is appreciated!

Wishing you good health,

The team at WIRE

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