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Dear WIRE Community,
Please read this message before making a decision about whether to visit WIRE.
As many of you are aware, there are now confirmed cases of community-spread coronavirus within Victoria, so we’d like to update you all on procedures that have been implemented in relation to the virus in our attempt to protect your health and the community’s health.
WIRE is operating in a limited capacity. Our walk-in centre is now closed and WIRE will not be attending community education sessions in which more than 100 people are expected to attend. Other group activities including training sessions will be determined on a case-by-case basis and all attendees will be notified in advance if the event is to be postponed or cancelled. We also encourage people who want a support conversation to contact us by phone, email or online. We are taking advice from the Department of Health and Human Services about what appropriate measures we should take and we will act in accordance with that advice.
We want to keep our doors open as long as possible but to do that, we need your help.
Please do not visit WIRE if:
WIRE staff are available to provide support, information and referrals by phone, email and text chat. You can email us at email@example.com or by phone via our Telephone Support Line on 1300 134130. Text chat is available below from 9.30am to 4.30pm — click the Chat text or the speech bubble when it appears.
In the event that you, or someone you have had contact with, are diagnosed with COVID-19 and you have visited WIRE in the past 14 days, please let us know so we can take appropriate measures. Call our telephone support line on 1300 134 130 to inform us.
Please use this flow chart to determine if you need to seek medical advice or to exclude yourself from public spaces such as WIRE: COVID-19-Self-assessment-for-risk.
You can also call the COVID-19 Hotline on 1800 020 080 for information. This hotline is available 24 hours a day, seven days a week.
When you visit WIRE please:
It is important when keeping up to date with COVID-19 that we source our information from factual and reputable sources. The best way to do this is via the Department of Health’s website and their daily health alerts. See https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert.
Your help in keeping everyone safe & healthy is appreciated!
We are definitely living in strange times but if we take care of each other and ourselves, we can get through this together. If you have any questions or concerns, please chat to one of our staff, call our telephone support line on 1300 134 130 or email firstname.lastname@example.org.
The Team at WIRE