Program Content
WIRE uses our own well-developed feminist model for training women in the skills of listening, supporting and empowering women. We also explore issues that women commonly call us about, such as domestic violence and family law, and place them into a broader social context.
We encourage our trainees to examine their own beliefs about gender equality and to consider how gender inequality impacts on the problems women face in our society.
Accreditation
Because WIRE is a Registered Training Organisation (RTO), successful completion of our program will earn you six units of competency from the Community Services Training Package:
- CHCTC301B Deliver a service consistent with the organisation mission and values
- CHCCOM403A Utilise targeted communication skills to build relationships
- CHCTC403A Provide telephone counselling in crisis situations
- CHCTC302A Provide client-centred telephone counselling
- HLTHIR403B Work effectively with culturally diverse clients and co-workers
- CHCDFV301A Recognise and respond appropriately to domestic and family violence
Which is partial completion of the following qualifications:
- CHC42208 Certificate IV in Telephone Counselling Skills
- CHC42508 Certificate IV in Community Services (Information, Advice & Referral)
- CHC50702 Diploma of Community/Welfare Work
Credit transfers & recognition of prior learning
While WIRE has a process for the Recognition of Prior Learning (RPL), we strongly prefer trainees to attend the entire program. This ensures that they have a thorough understanding of WIRE’s model of service delivery and that they benefit from the group learning environment. More information can found in our ‘Selection Information’ document.
For more course information, read our WIRE Telephone Support Worker Training Brochure 2012 (375 KB) .
Training process
Training is very interactive and involves workshops and simulated practice phone calls, as well as readings and some written exercises. As part of WIRE’s course, trainees are also required to complete on-the-job training in the phone room.
Trainees are supported by the team using reflective practice and debriefed by experienced team leaders who help our volunteers continuously improve their knowledge, skills and confidence.
” The whole training has seeped into every aspect of my life. “
