Free information, support and referrals for women

Vision & Story


Our vision is that of a society where women are safe, respected, valued, informed, empowered and free to make genuine choices in their lives.

We aim to achieve this in the following ways by:

  1. Providing information, referral and support by phone, email or in person to individual women
  2. Enabling women to develop new skills and knowledge necessary to increase control and decision making in their lives
  3. Providing information through our seminars and online resources
  4. Developing strategic partnerships with other services and government and non-government agencies
  5. Advocating for change on issues that impact on women’s ability to engage equally in society

WIRE Strategic Plan 2011-2014

Service model: listening, supporting and empowering women

WIRE is a service for and by women in Victoria. We work within a feminist framework where we recognise women’s resilience and resourcefulness as a starting point. We take time to listen to women’s stories, and we always respect and acknowledge women’s diverse experiences and the different ways they choose to resolve their life situations.

As part of our feminist framework, we also understand the structural inequalities and differences women face because of their gender and the social and economic influences affecting women. We work to influence social change and act to overcome structural inequalities for women, and strongly believe that women have a right to information to enable them to make decisions and choices in their lives.

WIRE considers the way we operate to be as important as the outcomes achieved. WIRE values co-operation and collaboration with all the women with whom we interact.

Our story

WIRE Women’s Information was formed in 1983 by the combined efforts of many organisations such as the Women’s Electoral Lobby, Lifeline, the Victorian Police and the YWCA. Women had many questions concerning major life choices and their basic human rights and were seeking complex support and information from a non-judgemental and rights-based perspective to help them find solutions.

WIRE was established to provide a generalist information and referral service to women, as well as to affirm and support women’s human rights and advocate for women’s issues.

  • WIRE officially opened on 8 March 1984 above Flinders Street Station.
  • In 1984 and 1985, our core funding was $208,000 and we received 2,500 calls.
  • In 1993, we moved to Ross House on Flinders Lane.
  • In the 1990s we established online services, providing information through the Internet and email enquiries.
  • In December 1999, we opened the Women’s Information Centre (WIC) to give women access to information at a central city  location at Ross House on Flinders Lane.
  • In 2003, WIRE was recognised as a Registered Training Organisation.
  • In 2004 we moved to our current location at Queen Victoria Women’s Centre on 210 Lonsdale Street.
  • In 2007, WIRE won the state NAB Volunteer Award.
  • In February 2012, WIRE started our online Livechat Support Service at
  • In 2012, WIRE received ASIC’s MoneySmart Highly Commended Award for the Women and Money Month program
  • In November 2012, WIRE moved to larger premises at 372 Spencer Street, West Melbourne 3003.

Thirty years on, WIRE has evolved into the comprehensive information, support and referral service it is today.

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This page was last updated on Monday, March 2, 2015.
Phone 1300 134 130 Drop in service Email WIRE