WIRE Statistics
2009/2010
| Telephone Service contacts: |
8,565 |
| Women’s Information Centre contacts: |
5,551 |
| Emails: |
371 |
| Website: |
152,393 page views |
| Information seminars |
105 attendees |
Annual Satisfaction Survey: Telephone Support Service
| Women Callers on WIRE Telephone Support Service |
Satisfaction Level |
| Someone to talk to |
100% |
| Information |
98% |
| Referral |
97.4% |
| All of the above |
100% |
| The way we listened to what you were saying |
100% |
| The way we understood your issues and concerns |
98.5% |
| The level of support we provided |
98.4% |
| The way we provided you with information |
100% |
Annual Satisfaction Survey: Women’s Information Centre (WIC)
| Women Visitors/Users on WIC Service in General |
Satisfaction Level |
| Satisfied with the service they received |
92.7% |
| Unsatisfied |
3.36% |
| Neutral |
3.36% |
| Women Visitors/Users on Specific Aspects of WIC |
Most Helpful |
Neutral |
Least Helpful |
| A woman’s space |
90.2% |
4.9% |
4.9% |
| A safe comfortable space |
89.4% |
6.4% |
4.3% |
| Feeling accepted |
84.2% |
5.3% |
5.3% |
| Someone to talk to |
73.7% |
13.2% |
2.6% |
| Access to low cost printing |
69.0% |
16.7% |
9.5% |
| Access to computers |
68.1% |
17.0% |
10.6% |
| Range of topic information |
59.0% |
23.1% |
2.6% |
| Range of service information for referral |
54.1% |
21.6% |
2.7% |
This page was last updated on Friday, October 22, 2010.
